Returns & Exchanges

At Cellexia Labs, we stand behind the science of our skincare and want you to be completely satisfied with your results. If you are not happy with your purchase, we offer a 30-day return policy for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring the product is at least half-full and includes all original components.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our lab inspects the returned items, we will process your refund to your original payment method within 5-7 business days.