Frequently Asked Questions

Everything you need to know about your Cellexia Labs experience.

Are Cellexia Labs products cruelty-free?

Yes, we are committed to ethical beauty. All Cellexia Labs products are 100% cruelty-free and are never tested on animals at any stage of production.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs.

Are your skincare formulas suitable for sensitive skin?

Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.

Do you offer international shipping?

Yes, Cellexia Labs ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery address.

How can I track my package?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.